Initial set-up
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      1. Output Sports Knowledge Base
      2. Capture App & V2 Sensor
      3. Initial set-up

      Updating your password

      Your initial login details are sent to you via email, which you can update at any stage via the Capture app of Hub platform.

      How to change your password via the Capture App

      1. Navigate to the sensor setting in your Capture app
      2. Scroll down to 'Change Password'
      3. Enter your current password
      4. Then you can enter a new password

      Important; You must be running 2.22.0 in order to update your password as highlighted above. You can learn more about how to update your Capture app here.

      OR

      1. Click into the Capture App and enter the email address you use for your Output login
      2. Down the bottom of the screen click 'Forgot Password'
      3. Once you have clicked it, you will see a green banner appear at the top of your screen indicating that 'We've sent a password reset email'
      4. Login into the email you entered and click on the link provided
      5. You will then be prompted to enter a new password
      6. Once you click save your password will be updated

      Important; Once you change your password you will be logged out of all devices across both Capture and Hub.

      How to change your password via the Hub

      1. Log into the Hub
      2. Navigate to your 'Settings'
      3. Select ‘Account’
      4. Scroll to 'Change Password'
      5. Follow the onscreen prompts
      6. Once you're happy with your new password select 'Save Changes'

      Important; Once you change your password you will be logged out of all devices across both Capture and Hub.

      How to update your password via a coach level login

      Once the main account holder has set you up with a login, you can set your password by following the link provided in the email.

      Important; The main account holder must first set up with the login for you. They can learn how to that here.

      If the "Set Password" link has expired in the email that was sent to you about your coach level login;

      1. Click into the Capture App and enter the email address your coach has used
      2. Down the bottom of the screen click 'Forgot Password'
      3. Once you have clicked it, you will see a green banner appear at the top of your screen indicating that 'We've sent a password reset email'
      4. Login into the email you entered and click on the link provided
      5. You will then be prompted to enter a new password
      6. Once you click save your password will be updated

      To update or change your password at any stage, you can follow the steps outlined in the; How to change your password via the Capture App or How to change your password via the Hub

      How to update your password via an athlete level login

      Once your coach has set you up with a login, you can Set your Password by following the link provided in the email.

      Important; The coach must set up the login for you via their account. They can learn how to that here.

      If the "Set Password" link has expired in the email that was sent to you about your athlete level login;

      1. Click into the Capture App and enter the email address your coach has used
      2. Down the bottom of the screen click 'Forgot Password'
      3. Once you have clicked it, you will see a green banner appear at the top of your screen indicating that 'We've sent a password reset email'
      4. Login into the email you entered and click on the link provided
      5. You will then be prompted to enter a new password
      6. Once you click save your password will be updated

      To update or change your password at any stage, you can follow the steps outlined in the; How to change your password via the Capture App